FAQs


GENERAL CURIOSITY

Where is Grounded Kidswear located?
Our playground is based in Los Angeles, CA!

Where are Grounded Kidswear products made?
Most of our unique items are manufactured in Carmona, Cavite, Philippines (where our family is from)! We will occasionally offer special product that can only be made in the USA, China, and other countries around the world.
 
Who are you guys anyway?
Kathleen Siño created the idea of Grounded Kidswear and brought it to life with the help of her family members. Dad Franco, mom Juliet, and sisters April, Rochelle & Jasmine. Honorable mention goes to our cheerleader pup Porkchop.

                                                                     
 
SHOPPING ONLINE
How do I place an order?
Shopping at Grounded Kidswear is fun and most importantly secure! If you want to stay grounded follow these easy steps:

  1. Select the item you would like to purchase, and click the Add to Cart button from either our quick view or product detail page.
  2. You can then choose to continue shopping or go directly to Checkout.
  3. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.
 
How can I pay for my order?
We accept Visa, MasterCard, American Express, and Discover/Novus charge cards as a form of payment. PayPal may be used for online orders shipped within the United States. Sorry international kids.
 
How quickly will my order be processed?
All orders received before 9:00pm PST are processed within 2 business days of payment verification. Please note that on occasion, like the holiday season, national kids day and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.
You will receive an email confirming your order that includes your order number.

 

Note: Grounded Kidswear reserves the right to refuse or cancel any order. Grounded Kidswear, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will attempt to notify you using the email address provided at time of order placement. We reserve the right to prohibit or limit sales to dealers, resellers, and distributors.
 
How can I check my order status?
Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
If there are any issues or concerns with your order please send us an email.
  
How do I know shopping is secure?
Grounded Kidswear takes your security seriously and personal information will not be sold, released, shared or duplicated. We’re powered by the Shopify interface and guarantee your information and payments are secure.
 
What will my personal information be used for?
Anytime you shop with us we will collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.

                                                                     

 
SIZING
How do I find the right size? Do products run small/large?
To make sure you order the right size every time, please shoot us an email and we can go over sizing charts that include height and weight parameters for all your little ones.

                                                                     
 
SHIPPING
My Shipment arrived later than expected. Whom should I contact?
We sincerely apologize for any inconvenience this may have caused. We’re a family-owned brand and we do everything we can to give you an awesome experience at Grounded Kidswear. It’s tough being a kid so whatever we can do to make your life just a little easier is one of our goals.
 
My shipment is lost. What should I do?
Send us an email immediately and we’ll do our best to figure out where your order is and if we need to replace it.
 
My shipment arrived damaged and/or was missing an item(s). Whom should I contact?
OH NO! Please email us details & photos of the damaged product, and we will do everything we can to remedy the situation as soon as possible.

Do you ship internationally?
Yes! Grounded Kidswear ships product overseas as long as arrangements are made. Please contact kathleen@butimgrounded.com for inquiries on your shipment.

                                                                     
 
RETURNS
How do I return or exchange a product?
Our return/exchange policy requires arrangements to be made within 30 days.
 
I am generally unsatisfied with order. What should I do? 
Your satisfaction is of utmost importance to us, and we do everything we can to ensure that your experience at Grounded Kidswear makes your life just a little easier. We welcome your feedback, so please shoot us an email and we will respond within 1-2 business days.

                                                                     

 
...AND MORE QUESTIONS
How does Grounded Kidswear select children to photograph?
All of the children appearing in our communications are referred to us by friends, family, & modeling agencies. If you are interested in having your child model, shoot us an email with his/her photos and current sizes. We will be casting year-round!
  

How do I learn about career opportunities or apply for a job with Grounded Kidswear?
We welcome inquiries from talented individuals who will work to build on the trust that generations of families have placed in Grounded Kidswear. Please send over your resume to kathleen@butimgrounded.com if you'd like to be a part of the family!